Privacy, in plain language.
This is a clear summary of how Thora collects, uses, and protects your information. It's written to be understood, not to hide behind legalese. This page is a summary for your convenience, not legal advice — if you need formal terms for your own records, reach us at [email protected].
Who we are
Thora is a managed cloud platform based in and serving the Columbus, Ohio metro area, with services available online. We provide managed websites, Storage, an AI Workspace, game servers, community tools, and Local IT support. When this policy says "we," "us," or "Thora," that's who we mean. You can reach us anytime at [email protected].
What we collect
We collect only what we need to provide and improve your services:
- Account information — your name, email address, and the details you give us when you sign up or contact us.
- Billing information — what's needed to process payments and keep your account balance accurate. Payment card details are handled by our payment processor, not stored by us directly.
- Your content — the Files, websites, and data you store on Thora. This belongs to you; we store and protect it on your behalf.
- Usage information — how your services are used, so we can show you readable Usage, keep things running, and bill accurately.
- Technical information — basic details like device and connection data that come with using any online service, used to keep the platform secure and reliable.
How we use it
We use your information to:
- Provide, run, and support the services you've signed up for.
- Process billing accurately and show you clear, usage-based costs.
- Keep your account and content secure, including backups and updates.
- Respond when you contact us and provide hands-on Support.
- Improve our products and tell you about meaningful changes.
We do not sell your personal information, and we don't use your content for advertising.
Who we share it with
We share information only with the service providers we rely on to operate Thora — for example, the infrastructure that powers your services and the payment processor that handles billing. These providers are bound to use your information only to provide their service to us. We may also disclose information if the law clearly requires it. Beyond that, your information stays with Thora.
Your data ownership
Your content is yours. You own your Files, your website, and the data you store on Thora. We hold and protect it on your behalf, and you can access, export, or take it with you. We never hold your data hostage, and if you leave, you can take it with you.
How we protect it
Your information sits on durable, redundant infrastructure with regular backups, encryption, and access controls. SSL and security updates are handled for you. You can read more about our approach on our security page. No system is perfectly secure, but we take real, ongoing care to keep your data safe.
How long we keep it
We keep your account and content for as long as your account is active, and for a reasonable period afterward to meet legal and operational obligations. You can ask us to delete your data, and we'll honor that within the limits the law allows.
Your choices
You can update your account details, request a copy of your data, or ask us to delete it at any time. Just email [email protected] and a real person will help.
Changes to this policy
If we make a meaningful change to how we handle your data, we'll update this page and the date above, and let active customers know. Continuing to use Thora after a change means you accept the updated policy.
Contact us
Questions about your privacy or your data? Email [email protected] or visit our contact page. You may also want to read our terms of service.
Questions about your data?
Email [email protected] and a real person will answer in plain language.